Tech Vision

Queue Management System

What Is Queuing?

Waiting in lines, it is something we all must do. We encounter lines everywhere we go; while shopping, checking into hotels, at hospital and clinics, at the airport, etc. In a traditional, non-queuing environment, customers can be left confused as to what line to stand in, what counter to go to when called, and distracted from noisy, crowded environments.

A branch office or location may serve multiple categories of service requiring special attention. A location could also serve customers in different locations, requiring movement from one side of a large room to another or even movement to a different room within a building or complex.

Our solutions are geared toward making the customer experience as easy to understand as possible. Q-MATIC takes into account every aspect of a branch, from its physical layout to the number of customers it sees, and tailors a solution that best enhances the overall customer experience.

How Our Systems Work

There are a number of different types of queuing solutions, indeed every Q-MATIC installation is tailored to fit the individual needs of each of our clients. However, for the purposes of understanding our systems and solutions, here are two categories of solutions.

	Q-DIRECT The customers queue up along the rope line waiting to be served. When the next counter is available, the counter staff presses the "next" button on the wireless terminal to serve the next customer in queue. The main display flashes and buzz alert help to capture the customer's attention. The main display directs the next customer to the appropriate counter. The customer is being served and the transaction is completed.
	Q-NOVA Q-NOVA is a new and innovative wireless take-a-ticket system. The unique Q-NOVA ticket editor function allows you to print your own advertisements/promotion texts on the tickets, making the ideal way to influence customer buying decisions.
	Display The Displays are programmable to show fixed or scrolling text messages in any font and in three different colours; red, green, or tri-colour (red/green/amber).
	Ticket Machine The Ticket Machine is used to generate Queue numbers for different types of services. Different series numbers can be programmed for each type of service. Front Panel Buttons for 1,2,3,4,9 or 25 services are available.
	Recall Terminal The Recall Terminal ( installed at each counter) is used to call the next customer by pressing the next button. The Recall Terminal can display the ticket number called , the number of waiting customers , or the waiting time . It can also be used to transfer customers to other counters, to select and prioritise categories of services, as well as to transmit or receive messages from the supervisor or other counters.
	Q-WIN At the heart of every Q-MATIC system is our core software application, Q-WIN. Providing on-line information and storing statistics, Q-WIN helps you create cost-effective solutions that cater to your customer's needs and helps to optimise your staffing. Q-WIN enable managers not only to monitor the entire customer service situation in their own branch, but also in other branches in the entire organisation.
	Q-WEB Q-WEB is our web-based application that allows customers to view real wait-time, historical data, and other important information from their PC. With the Q-WEB server you can inform your customers via the Internet about actual waiting times and the number of people waiting in your branch offices, in different service categories or sections. This information is automatically updated each time it is accessed by the public. Managers can remotely access information on branch status and productivity. Hardware Managers can view up-to-date statistics on a branch anywhere, on line.
	Q-CALENDAR INTERNET This application lets customers make appointments 24 hours a day and provides an automatic e-mail confirmation on each appointment made.
	Q-MONITOR Q-MONITOR is a cost-effective lobby presentation solution for all types of television screens.
	Q-VOICE Q-VOICE works with Q-WIN which allows pre-recorded messages to call customers to the appropriate counter. It can be used to relay a pre-recorded message such as the name of the staff member who will help them or the documents they should have ready.
	Q-REPORT Reports can be generated while the system is in operation and is available to any person(s) with a computer on the LAN or WAN. The PC just needs Q-WIN software loaded and the relevant level of security that can be designated by the System Administrator.
	Q-SMS Q-SMS is a feature to alert customer that his queue number is going to be called by the system